Below FAQ are some common concerns of our clients.

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Pre Sale Questions

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Thirsty, Indeed's estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT: estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your shipping location. But the estimated delivery time is just an estimate, not a guarantee.

Here are some of the reasons why an order might arrive past its EDT:

  • Issues with print or embroidery files
  • Products being out of stock
  • Shipping-related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Please review our Refunds and Returns Policy for more information or contact us.

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